CHANGE OF PLANS REFUND POLICY
We understand that plans can change.
Whether it’s a change in retirement plans, travel arrangements, family circumstances or simply a change of mind, we aim to provide a fair and transparent refund process while balancing the interests of our users, accommodation providers and advertisers.
1. GENERAL PRINCIPLES
RetirementProperty.co.za acts primarily as a marketing, advertising and booking facilitation platform.
Refund eligibility may depend on:
- The product or service purchased;
- The applicable supplier’s cancellation terms;
- Consumer Protection Act requirements;
- Timing of cancellation;
- Services already delivered.
2. ACCOMMODATION BOOKINGS
Where accommodation bookings are facilitated through the Website, cancellations and refunds will generally be governed by the cancellation policy of the relevant accommodation provider, retirement village, hotel or facility.
Users are encouraged to review cancellation terms carefully before confirming any booking.
Refund amounts may vary depending on:
- Notice period provided;
- Supplier policies;
- Booking conditions;
- Applicable legislation.
3. ADVERTISING AND LISTING SERVICES
Advertising fees are generally non-refundable once:
- A listing has been published;
- Advertising has commenced;
- Promotional services have been delivered;
- Subscription periods have begun.
No refund will ordinarily be granted for:
- Unused advertising periods;
- Reduced enquiries;
- Reduced sales;
- Reduced occupancy levels;
- Marketing performance expectations.
4. ELIGIBLE REFUNDS
Refunds may be considered in cases involving:
- Duplicate payments;
- Billing errors;
- Technical system failures;
- Services paid for but not delivered;
- Incorrect charges.
Each request will be assessed individually.
5. REQUESTING A REFUND
Refund requests must be submitted in writing and should include:
- Full name;
- Contact details;
- Payment reference;
- Date of payment;
- Reason for the request;
- Supporting documentation.
Requests may be submitted to:
Email: [Insert Email Address]
6. REVIEW PROCESS
- Request additional information;
- Contact suppliers;
- Review transaction records;
- Investigate technical issues.
A decision will typically be communicated within a reasonable period after receipt of all relevant information.
7. APPROVED REFUNDS
Where a refund is approved:
- Refunds will generally be processed within 7 to 14 business days;
- Refunds will usually be returned to the original payment method;
- Banking delays outside our control may occur.
8. CHARGEBACKS
Users are encouraged to contact RetirementProperty.co.za before initiating chargebacks through their financial institution.
Fraudulent or unjustified chargebacks may result in suspension of accounts or services.
9. CONSUMER RIGHTS
Nothing in this Policy limits any rights that users may have under the Consumer Protection Act, 68 of 2008, or any other applicable South African legislation.
10. POLICY CHANGES
RetirementProperty.co.za reserves the right to amend this Refund Policy at any time.
Updated versions shall become effective upon publication on the Website.
11. CONTACT DETAILS
Website: www.retirementproperty.co.za
Email: info@retirementproperty.co.za
Telephone: +2768 933 9571