1. INTRODUCTION
RetirementProperty.co.za (“we”, “our”, “us” or “the Website”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”), and other applicable South African laws.
By using RetirementProperty.co.za, you agree to the collection and use of your personal information as described in this Privacy Policy.
2. WHO WE ARE
RetirementProperty.co.za is operated by:
Urban Limits Real Estate (Pty) Ltd
(“Responsible Party” as defined under POPIA)
Website: www.retirementproperty.co.za
Email: info@retirementproperty.co.za
Telephone: +2768 933 9571
3. INFORMATION WE COLLECT
We may collect and process the following categories of information:
Personal Information
- Full name
- Email address
- Telephone number
- Physical address
- Age category (where voluntarily provided)
- Retirement accommodation preferences
- Retirement village interests
- Service provider interests
Account Information
- Username
- Password (encrypted)
- Account preferences
Enquiry Information
- Property enquiries
- Village enquiries
- Booking enquiries
- Contact requests
- Messages submitted through forms
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Geographic location (where permitted)
- Website usage information
Marketing Information
- Newsletter preferences
- Marketing consents
- Campaign interactions
4. HOW WE COLLECT INFORMATION
We collect information when you:
- Visit the Website;
- Submit an enquiry;
- Create an account;
- Subscribe to newsletters;
- Contact us;
- Request information;
- Register for promotions;
- Advertise on the Website;
- Apply for employment opportunities;
- Use our Resolution Centre.
Information may also be collected automatically through cookies and similar technologies.
5. PURPOSES FOR PROCESSING INFORMATION
We process personal information for the following purposes:
Service Delivery
- Responding to enquiries;
- Facilitating communication between users and advertisers;
- Managing bookings;
- Providing requested information.
Website Administration
- Maintaining security;
- Preventing fraud;
- Improving functionality;
- Monitoring performance.
Marketing
- Sending newsletters;
- Promoting retirement villages;
- Providing industry news;
- Offering relevant products and services.
Users may unsubscribe from marketing communications at any time.
Legal Compliance
- Meeting legal obligations;
- Responding to lawful requests;
- Enforcing our terms and policies.
6. SHARING OF INFORMATION
We may share personal information with:
Retirement Villages
Where users request information about a village or property.
Estate Agencies
Where a property enquiry requires referral to an agency.
Service Providers
Where users request services from providers listed on the Website.
Technology Providers
Hosting providers, CRM providers, email platforms, analytics providers and software vendors.
Legal Authorities
Where disclosure is required by law or legal process.
We do not sell personal information to third parties.
7. LEAD GENERATION AND ENQUIRIES
When a user submits an enquiry relating to:
- A retirement village;
- Retirement property;
- Care facility;
- Service provider;
- Advertiser;
the user consents to the relevant information being shared with the applicable advertiser or internal marketing team for the purpose of responding to the enquiry.
Advertisers are independently responsible for complying with POPIA when processing such information.
“Community Listing” leads may be retained in terms of 5. above
8. DIRECT MARKETING
Where permitted by law, we may communicate with users regarding:
- New listings;
- Retirement villages;
- Retirement property opportunities;
- Industry updates;
- Promotions;
- Events.
Users may opt out at any time by using the unsubscribe facility or contacting us directly.
9. INTERNATIONAL TRANSFERS
Certain service providers used by RetirementProperty.co.za may store or process information outside South Africa.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented.
10. SECURITY
We implement reasonable technical and organisational measures to protect personal information against:
- Loss;
- Theft;
- Unauthorised access;
- Disclosure;
- Alteration;
- Destruction.
While we strive to protect information, no online system can guarantee absolute security.
11. RETENTION OF INFORMATION
Personal information will only be retained for as long as:
- Required for the purposes collected;
- Required by law;
- Necessary for legitimate business purposes;
- Required to resolve disputes.
Information may thereafter be securely deleted, anonymised or destroyed.
12. YOUR RIGHTS UNDER POPIA
You may request to:
- Access your personal information;
- Correct inaccurate information;
- Update information;
- Delete information where legally permissible;
- Withdraw consent;
- Object to processing;
- Restrict processing;
- Lodge a complaint.
Requests may be submitted using the contact details provided below.
13. CHILDREN’S PRIVACY
This Website is not intended for children under the age of 18 years.
We do not knowingly collect personal information from children without appropriate consent.
14. THIRD-PARTY WEBSITES
The Website may contain links to third-party websites.
RetirementProperty.co.za is not responsible for the privacy practices of external websites.
Users should review the privacy policies of such websites independently.
15. INFORMATION REGULATOR
Complaints relating to personal information may be directed to:
The Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
Email: complaints.IR@justice.gov.za
16. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updated versions will be published on the Website and become effective upon publication.
17. CONTACT US
Website: www.retirementproperty.co.za
Email: info@retirementproperty.co.za
Telephone: +2768 933 9571